Support

Lensio — PDF Scanner & OCR

We usually reply within two business days

Get in touch

Email mirik24348@gmail.com. To speed things up, mention your iOS version, your iPhone model and the Lensio version — the version is at the bottom of the app's Settings screen.

Restoring a purchase

New device, or reinstalled the app? Open Settings in Lensio and tap Restore purchases, signed in with the same Apple Account you bought Pro with.

Managing a subscription

Subscriptions are managed by Apple: iOS Settings → your name → Subscriptions. There you can switch plan or cancel; cancelling keeps Pro until the end of the paid period.

Scans look dark or skewed

Put the page on a contrasting surface, keep the whole sheet in frame and avoid a shadow falling across it. You can re-crop, rotate or change the filter of any page before saving, and the black & white mode is usually the best choice for printed paper.

Text recognition missed something

Recognition runs on your device and works best on sharp, well-lit, printed text. Handwriting and low-contrast or heavily stylised type may not be read. Re-scanning the page at a higher quality usually helps.

Where are my documents stored?

On your iPhone only, inside the app's private storage. There is no cloud sync and no account — so deleting the app deletes the documents with it. Export the PDFs you need to keep first.

Deleting your data

Delete individual documents in the library, or remove the app to erase everything it stored. Nothing is held on our side — see the Privacy Policy.