Something not working, or an idea for the app? Write to us — every message is read.
mirik24348@gmail.com
We usually reply within 1–2 business days.
To help us answer faster, include your device model, your iOS version, and the two languages you were translating between.
Open Settings → Restore purchases in the app while signed in to the same Apple Account that made the purchase.
On your device: Settings → your name → Subscriptions → Dual Translate. Cancel at least 24 hours before the renewal date. Deleting the app does not cancel the subscription.
Check your internet connection. Dual Translate falls back through several translation providers, but all of them need a network unless you have downloaded an offline language pack for the pair you're using.
Open Settings → Offline languages and download the packs for the languages you need. Offline translation uses Apple's on-device engine, so it works with no connection at all.
Grant microphone and speech recognition permission in Settings → Dual Translate on your device. Speech recognition also has to support the language you selected.
Purchases are handled by Apple, so refunds go through reportaproblem.apple.com.
Conversation history is stored only on your device. Clear it from the History screen, or delete the app to remove everything.